The use of our website and our e-shop as well as the purchases you make through our website and e-shop are subject to these terms and conditions (hereinafter “terms of use”).

The services and products available through our e-shop (hereinafter “the Shop”) are provided in accordance with the following terms of use and the individual information and policies posted on our website. When proceeding with a transaction with our company through our e-shop or when simply browsing our e-shop, it is considered that you have become aware of and accepted these terms of use; therefore, we recommend that you read all the information we provide carefully. In case you do not agree with these terms of use, please refrain from using the services and products available in our e-shop.

We may from time to time update the contents of these terms of use. Given that the terms of use that apply when concluding a (sales) contract through our e-shop, are those that are posted on our website at the time of concluding each contract, we recommend that you refer to our terms of use before the completion of your order.

The e-shop (hereinafter “the Shop”) is managed and operated by our company under the name “PERSONAL SUPPLEMENTS IKE” and the distinctive title “PERSUP” located in the Municipality of Kalamaria, at 8 Ethnikis Antistaseos Street, GR 55133, with contact phone no. +30 2311 119200 and email address info@personal-supplements.com, which together with the company under the name “IDIOTIKO DIAGNOSTIKO ERGASTIRIO PERSONAL LABORATORIES IATRIKI IKE” (in English: PRIVATE DIAGNOSTIC PERSONAL LABORATORIES MEDICAL CAPITAL COMPANY”) and the distinctive title “PERSONAL LABS” located in the Municipality of Kalamaria, at 8 Ethnikis Antistaseos Street, GR 55133 constitute the group of our companies (hereinafter the “Group”).

  1. Use of our Website

By using our website, you agree to these terms of use, and in particular you accept that:

Α) the information you provide us is true and accurate and that we can contact you at the email address you provide us if this is deemed necessary to complete the transaction.

Β) you will not use our website for illegal purposes, such as spreading illegal or malicious software (viruses).

  1. C) we have the right to process your personal data in accordance with our privacy policy in order to provide our products and services.

If you wish to conclude a sales contract with our company by using our website, you guarantee that you do not lack legal capacity and you have attained the age of 18 years.

  1. Placing an Order

You can place your order in our Shop by creating a user account. In order to complete your purchase, it is necessary for you to enter the information that is required for the processing and shipping of your order, namely: your name, the billing and shipping address for your order, your email address and phone number. By entering this information, you guarantee that it is valid and true and refers to the person who places the order. Failure to provide the above data or the provision of inaccurate information will result in the failure to submit your order or the cancellation of your order, respectively.

In order to complete your order, you must place the products you wish to buy in your “cart” and then enter the above necessary information in the order form and choose the method of payment of your purchase.

For more information regarding the processing of the personal data that you provide us at the stage of submitting your order, please refer to the privacy policy posted on our website.

Please note that any order you place through our Shop is subject to confirmation as well as to availability of the desired products. We make every effort to ensure that the availability information of our products is accurate; however, due to incorrect information from our suppliers or due to a technical obstacle, there may be differences in the availability of our products after the completion of your order. In this case, our company will contact you immediately to inform you about the alternative options for completing your order and if one of the available options meets your needs, we will modify your order accordingly. If you do not agree with the proposed alternatives to complete your purchase, your order will be canceled, and we will refund you the amount corresponding to your purchase (if it has been withheld by us) within ten (10) days.

In case of cancellation/ rejection of your order, our company does not bear any liability towards you due to the non-acceptance of your order.

As described in these terms of use, the submission of your order alone or the conclusion of the sales contract which will be completed after we inform you about the shipment of your order does not imply the acceptance of your order.

Especially, in case you choose to conduct the quiz that is posted on our website in order to be aware of the available proposed solutions that meet the needs of your organization, after the end of the quiz, our suggestions will appear based on your needs. The mere appearance of these results does not mean that you have proceeded with their order nor, of course, that we have accepted it. After completing the quiz and if you consent to it, you will receive an email from a member of our scientific team with the proposed solutions for your organization. This message will additionally include the available ways of ordering the proposed products or services.

  1. Acceptance of an Order

As soon as you complete your order, you will receive a message at the email address you have entered on our website including the information and number of your order which will inform you that we have received and processed your order. It should be noted that this message in no way constitutes acceptance of your order nor is it the necessary condition for us to accept the preparation of the sales contract. It is only a confirmation that we have received your order and that we begin processing it. The acceptance of your order and the consequent completion of the sales contract between us will be completed as soon as we send you an email confirming that the products you ordered have been shipped.

In any case, we reserve the right not to accept your order according to the previous section of these terms of use regarding the availability of the desired goods, but first we will contact you to suggest alternatives to completing your order. We also reserve the right not to accept your order in case of failure to pay for your order by your debit/ credit or prepaid card.

In addition to the above exceptional cases of non-acceptance of your order, we reserve the right not to accept the order you submitted on our website for any other reason. Our company will not be liable to you if for any reason we do not accept your order, but we will make every effort acting in good faith and in accordance with business ethics in order to meet your needs.

  1. Pricing

The prices of the products that are available in our Shop are accurate and there is a possibility that they differ from the respective selling prices of the same products in our physical store. Prices are shown in euros, including VAT, but not shipping costs, and may vary from time to time depending on the promotions or discounts applied by our company. Preferential or discounted prices of available products are valid until our stocks are exhausted. Although we make every effort to ensure that the prices of our products are valid and accurate, there is a possibility of incorrect reference to the price of a product. In this case and if you have placed your order based on the incorrectly listed price, we will make sure to inform you immediately about the incorrect pricing of the desired product and we will either ask you to modify your order according to the correct price of the product, or, if you no longer consent to the processing of your order, we will cancel your order, refunding within 10 working days the amount you may have already paid when submitting your order.

Your order will always be accompanied by the legally issued tax document of your purchase, i.e. either the relevant purchase receipt or the relevant purchase invoice depending on your choice. You will select the corresponding box for the issuance of the selected document before submitting your order.

  1. Payment Methods

For purchases made from our Shop, you can choose one of the following payment methods before completing your order, by selecting the corresponding box next to the desired payment method:

  • Payment of your order by cash on delivery

You can choose to pay for your order in cash on delivery. In this case you will pay the exact amount of your purchase to the authorized employee of the partner ACS courier company. Cash on delivery service is provided free of charge.

  • Payment by debit/ credit or prepaid card

You can pay for your order using a debit, credit or prepaid Visa, Mastercard, American Express and Maestro card. The payment process is carried out through the secure environment of EUROBANK which guarantees a fast and secure transaction.

Upon completion of your order, and if you have chosen to pay for your order by card, you are automatically directed to the special payment page of EUROBANK where you enter your card details. This service ensures that on the one hand your transaction will be executed under conditions of maximum security and that on the other hand our company will not process in any way your personal data related to the payment of your order by using your card. When entering your card details in the secure payment environment of EUROBANK, the amount of your order is committed but not charged. Your card will be charged at the time of invoicing your order.

If the issuer of your payment card refuses to authorize the payment, our company bears no liability for the non-acceptance or cancellation of your order.

  • Payment by bank deposit

You can pay for your order by depositing the amount corresponding to the value of your purchase in the bank account held by our company in EUROBANK under the following information:

Beneficiary: PERSONAL SUPPLEMENTS IKE

Account no.: 0026.0336.70.0200993938

IBAN: GR7702603360000700200993938

BIC: ERBKGRAAXXX

If you have chosen this payment method, please follow the steps below when placing your order:

  • Choose the products you are interested in and complete your purchase by selecting the bank deposit as the payment method.
  • When proceeding with the deposit of the amount corresponding to the value of your purchase, be sure to provide your name as a reason for your deposit. Then contact us by phone at +30 2311 119200 or send us an email at info@personalhealth with the proof of the transaction, accompanied by your name and your order number, so we can start processing your order.
  1. Transfer of Risk and Ownership

When the physical possession of the products is acquired by you or by a third party which is authorized by you to receive your order and is different from the courier company, the risk of loss or damage of the products sold is transferred to you.

However, if you choose to have your order shipped by a courier company other than ACS, the risk is transferred to you as soon as we deliver your order to the courier company of your choice.

You acquire the ownership of the products you buy from our Shop only if you have paid the price of your purchase.

  1. Delivery of Products

The courier company that undertakes the delivery of your order on our behalf is ACS. Shipping of your orders takes place within 1-5 working days from the date of placing your order, subject to the availability of the product(s) you have chosen. ACS serves its customers from 9:00 a.m. until 20:00 p.m. depending on the destination of delivery.

We make every effort to ensure that your order is delivered to your place as soon as possible within the delivery deadline stated in the order confirmation email. In case of sending the order to remote areas or islands or in case your order concerns a personalized or custom-made product (e.g. food supplement upon order) the delivery time of your order may be longer than the above mentioned deadline.

In any case, we try to deliver your order within 30 calendar days starting from the date of the email confirming the shipping of your order (conclusion of the contract) unless the estimated delivery date under our agreement is more than 30 days.

If the delivery of your order does not take place within the above deadlines, you have the right to ask us to make the delivery within an additional deadline depending on the circumstances. If we still do not deliver your order within this additional deadline, you have the right to terminate the contract of sale, in which case we will refund you without undue delay any price paid for the purchase.

However, despite our best efforts to deliver the order on time, exceptional or extraordinary circumstances may arise that may result in a delay in receiving your order. These extraordinary or unforeseen circumstances include the occurrence of extreme weather events, strikes, customs delays, epidemics or pandemics, or any other force majeure event. In these cases, we will proceed with the delivery of your order as soon as the force majeure event is over.

In any case, our company is not responsible for any delay caused in the receipt of your order due to reasons beyond our control.

The above-mentioned terms of delivery govern our transaction only if you accept that the shipment of your order is done by our partner courier company. In case you choose to have your order shipped through another courier company, you must notify us before we accept your order. However, please note that in this case our company reserves the right to cancel your order or to choose at its discretion to deliver your order to the courier of your choice, but apart from the applicable terms of use specified in paragraph 6 herein, our company will not bear any responsibility for the loss or improper delivery of your order.

In addition to the above option to send your order to the delivery address indicated, you also have the following options for receiving your order:

  • Pick-up from our physical store

Before submitting your order you can choose to pick up your order from our physical store located in Thessaloniki, Municipality of Kalamaria, at 8 Ethnikis Antistaseos Street, GR 55133. In this case, the products you ordered will be reserved for you for three (3) working days from the date of placing your order. Within this period, you can receive your order during the open hours of our physical store. After the end of the above period, and if you have not contacted us again to arrange the receipt of your order, your order is automatically canceled. In any case, our employees will seek to contact you by phone or email to inform you on the cancelation of your order.

  • Pick-up from the partner courier company store.

In case you wish to receive your order from an ACS store, contact us so that we can inform you about the store closest to you and its opening hours.

  1. Shipping Costs

The shipping costs of your order are free of charge. If you wish to send your order OUTSIDE Greece, these shipments are made upon our consultation and it is not possible to analyze here the exact cost that will be charged to you in this case, as this varies depending on the country of destination.

  1. Returns and Changes – Right of Withdrawal
  • Right of Withdrawal

Without prejudice to paragraph 9.2 of these terms of use, you have the right to return the products you purchased, free of charge and without having to notify us of the reason why you wish to return the products, within fourteen (14) working days from date you receive them. In this case, only the direct cost of returning the products is borne by you. The above deadline expires fourteen (14) calendar days from the date that you or a third party authorized by you, other than the courier company, acquired the physical possession of the products you purchased from our Shop. The starting date of the deadline for exercising your right of withdrawal is the date indicated by the courier on the proof of delivery.

In any case, the returned products must be returned to us in the condition in which you received them, sealed and without any indication of damage, otherwise the return of these products will not be accepted by our company and the product you bought will be sent back to you at the originally given delivery address. If you wish to return the products, make sure that:

Α) Their packaging has not been opened/ unsealed, has not been damaged and the products have not been used/ consumed by you after receiving them.

Β) The products are in excellent condition in their factory packaging (box or wrap). Products must be returned to us with the packaging that normally accompanied them on delivery.

  1. C) The products are returned along with all the documents that accompanied them when they were delivered to you (e.g. retail receipt, invoice, warranty, manufacturer’s labels, etc.).
  2. D) The products are returned along with any “gift” products or samples that came with the products.
  3. E) The content of supplements is not altered due to exposure to high temperatures, excessive humidity, etc. which may impair the quality and performance of the product.

If the above conditions regarding the condition of the returned goods are not met or if the returned products are sent to us after the expiration of fourteen (14) calendar days, we have the right not to accept the return of the products and send them back to you at the originally stated delivery address.

  • Exercise method and consequences of the right of withdrawal

To exercise the right of withdrawal arising from the contract concluded between us in accordance with the above, please contact us by phone at +30 2311 119200 or by email at info@personalwellness.health before the expiration of the withdrawal period to inform us on your decision to withdraw from the contract.

You can then send the returned products to us without undue delay and definitely within fourteen (14) calendar days from the day you informed us on your decision to withdraw from the contract using either the courier company we recommend (ACS) or another courier company of your choice. In any case, you will be charged with the direct cost of returning the products.

After we receive the returned products and confirm that they comply with their return conditions, we will refund the price you paid within fourteen (14) calendar days.

Our company does not bear any responsibility in case of loss or damage of the returned product during the transfer.

It should be noted that the right of withdrawal from your purchase is provided only if your purchase has been made through our e-shop. For all purchases you make from our physical stores you are only given the right to change or replace the products.

If you do not wish to withdraw from the sales contract but to replace/ change the product with another product available in our e-shop, you can contact us by phone at +30 2311 119200 or by email at info@personalwellness.health. If we find that the product you are requesting is available, we will ask you to return the original product to us, and if this meets the return conditions that apply in the case of withdrawal as above, we will send you the new product as soon as you pay us the difference in the price, if any. In this case you are charged with the direct cost of returning the product to us. Regarding the shipping costs of your new order, our general terms regarding the shipping costs of any order shall apply. More than two repeated product changes may not be accepted.

  • Exemption from the right of withdrawal

Exceptionally, you may not be able to withdraw from the sales contract when the subject of purchase concerns a personalized product or a product tailored to your needs. For example, you cannot return food supplements or any other product custom-produced at your request. Such products are not considered suggestions of food supplements offered to you after completing the quiz, nor any other product available for sale in bulk in our Shop. This exception also applies in case you want to replace the product with another one from our Shop.

  1. Return of Defective Products

If the product you received is defective, i.e. its packaging is opened or broken, or its contents have been altered in any other way, you have the right to return it within 30 days from the date you received it and to claim either the refund of the price you paid or the replacement of the product. The replacement of the product is not always possible as it is subject to the availability of a similar product. This option is outside our scope of responsibility and depends on the availability of the product by the manufacturer.

  1. Disclaimer

In any case, our liability in relation to any defective or non-defective product you purchase from our Shop is strictly limited to the amount of the price you paid us for its purchase.

The description of the products on our website is accurate, as is the description of the composition and the individual ingredients of each preparation. We have made every effort with continuous laboratory tests to avoid significant deviations in the listed individual percentages of ingredients in each preparation. We have contractually committed our suppliers so that the products we trade do not present significant deviations in the laboratory tests of each batch. Any deviations in the percentages of the individual ingredients of the preparations are considered negligible and in any case are within the permissible marketability limits that have been notified and approved by the competent body. Therefore, we are not responsible for any negligible variation that may occur in the composition of the individual preparation if this deviation is within the above permissible limits.

  1. Intellectual Property

Reproduction, redistribution, copy or any other use of the content of this website, including trademarks, photos of our products, intellectual property rights of third parties, etc., which is protected by the legal provisions on intellectual property protection, is prohibited. If we find out that the content of our website is used in violation of the intellectual property protection laws, we reserve every legal right to demand the immediate removal of the infringement and the reasonable recovery of the damage caused to us, including our claim for compensation.

  1. Warranty Terms

We make sure that our suppliers meet high standards of quality and professionalism in the provision of their services. The production and packaging of the preparations is done on behalf of our company by our partners, according to the approved standards that have been notified to them and which have received the approval of the competent health body. Therefore, although we carry out continuous laboratory tests to check the preparations produced by our suppliers, the respective manufacturers of these products are the only responsible for any issue related to the laboratory test of the preparations and their compliance with the composition of the standard preparations we have disclosed to our suppliers.

  1. Third Party Links on our Website

Our Shop may host links to third party websites with informative or promotional material. The content of these websites is in no way under our responsibility, and we do not bear any liability for any claim related to it.

  1. Force Majeure

If any of our obligations arising out of the contract of sale and set forth in these terms of use become impossible for any reason of force majeure, we do not bear any liability towards you for the restoration of the damage caused by this reason.

Any event that is not within our scope of responsibility is considered to be an event of force majeure. These shall include, but not be limited to strikes, natural disasters, epidemics or pandemics, lack of raw materials, social unrest, wars, fires, restrictive measures in economic transactions, etc..

The fulfillment of our obligations will be suspended for the duration of the force majeure event, and we will make every effort to fulfill our obligations arising from these terms of use immediately after the force majeure event is over.

  1. Applicable Law

To resolve any dispute or complaint that may arise in relation to these terms of use, you are encouraged to contact us in any of the available ways of communication. We are committed to making every effort to resolve our dispute. However, if this is not possible through our communication, these terms of use are governed and interpreted in accordance with the Greek Law, and the Courts of Thessaloniki will have jurisdiction.